Shipping policy
At Dexina, we are committed to providing a reliable, fast, and transparent shipping experience. Below are the details regarding our shipping process, delivery times, and policies.
Shipping Coverage
We currently ship within the United States only.
We are working to expand our shipping services in the future.
Shipping Methods & Costs
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Free Shipping
We use trusted carriers such as USPS and equivalent delivery partners.
Order Processing Time
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Processing Time: 0–1 business days
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Processing Days: Monday – Saturday
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Order Cut-Off Time: 5:00 PM (EST)
Orders placed after the cut-off time will be processed on the next business day.
Estimated Delivery Time
| Location | Handling Time | Transit Time |
|---|---|---|
| United States | 0–1 Days | 3–4 Days |
Delivery times are estimates and may vary depending on your location and external factors such as weather, carrier delays, or holidays.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number.
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Tracking may take up to 24 hours to update
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You can monitor your shipment using the tracking link provided
If you experience any issues, please contact our support team.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Dexina is not responsible for delivery issues caused by incorrect or incomplete addresses.
Change of Address
If you need to update your shipping details, please contact us immediately:
We will try to assist, but we cannot guarantee changes once an order has been processed or shipped.
Lost or Damaged Packages
If your order is lost or arrives damaged:
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Contact us within a reasonable timeframe
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Provide your order number and, if applicable, photos
After review, we will work with the shipping carrier to determine an appropriate resolution, which may include a replacement or refund where applicable.
Shipping Delays
While we aim to deliver within the estimated timeframe, delays may occur due to:
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Carrier issues
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Weather conditions
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High demand periods
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Public holidays
We appreciate your patience in such situations.
Contact Information
If you have any questions regarding shipping, please contact us:
Website: https://www.dexina.store/
Email: support@dexina.store
Phone: +1 (331) 261-9525
Contact Page: https://www.dexina.store/contact-us/
Company Name: Lundycare LLC
Company Number: 802802854
Address:
4515 Dover Hills Dr
Kalamazoo, MI 49009
United States
Customer Support
Hours: Monday – Sunday: 24 Hours
Time Zone: Eastern Standard Time (EST)
🕒 Response Time: Within 24 hours