Refund policy

Overview

At Dexina, we aim to provide a smooth and transparent shopping experience. We want you to be satisfied with your purchase. If for any reason you are not, you may request a return or refund based on the conditions below.

Return Eligibility

  • Returns are accepted within 14 days of delivery

  • Items must be unused, unworn, unwashed, and in original packaging

  • Proof of purchase (order confirmation or receipt) is required

We reserve the right to decline returns that do not meet these conditions.

How to Start a Return

To initiate a return, please contact us at:

📧 support@dexina.store

Please include:

  • Order number

  • Reason for return

Our team will provide return instructions after reviewing your request.

Return Shipping

  • For defective, damaged, or incorrect items, return shipping may be covered after verification

  • For customer remorse (change of mind, wrong size, etc.), customers may be responsible for return shipping costs

  • No restocking fee applies

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide order details and clear photos

After review, we will offer a suitable resolution such as a replacement or refund.

Refunds

  • Refunds are processed after the returned item is received and inspected

  • Approved refunds are issued to the original payment method

  • Processing time: up to 5 business days (bank processing time may vary)

Partial refunds may be issued if:

  • Items are not returned in original condition

  • Packaging is missing or damaged

Exchanges

If you would like to exchange an item:

Exchanges are subject to product availability.

Non-Returnable Items

For hygiene and quality control reasons, certain items may not be eligible for return if they are worn, used, or not in original condition.

Important Notes

  • All returned items must be securely packaged

  • We are not responsible for lost returns without tracking

  • Unauthorized returns may not be accepted

Return Address

Dexina (Lundycare LLC)
4515 Dover Hills Dr
Kalamazoo, MI 49009
United States

Safety & Quality Assurance

We ensure all products are carefully inspected before shipping. Our goal is to maintain high-quality standards and customer satisfaction.

Contact Information

If you have any questions about returns or refunds:

Website: https://www.dexina.store/
Email: support@dexina.store
Phone: +1 (331) 261-9525
Contact Page: https://www.dexina.store/contact-us/

Company Name: Lundycare LLC
Company Number: 802802854

Address:
4515 Dover Hills Dr
Kalamazoo, MI 49009
United States

Customer Support

Hours: Monday – Sunday: 24 Hours
Time Zone: Eastern Standard Time (EST)

🕒 Response Time: Within 24 hours